Context
I sent out an e-mail to the staff of our Main Library today to let them know about a computer glitch we thought might affect patrons and taking responsibility on behalf of my department. The director of the library, being a nice guy, sent an e-mail back saying, "No one is to blame here." Then, because it was Friday afternoon, we got into a silly discussion of who really was to blame. We decided on the framers of the Constitution.
Commentary
OK, you had to be there. But I understand Dr. Heezen's intent, as it mirrors something I often say, "I'm not interested in assessing blame; I want to solve the problem." On the other hand, in order to prevent a problem from recurring it's often necessary to know who caused it in the first place. Plus I'm a firm believer, with Samuel Smiles, that a mistake is the best opportunity for learning on the planet.
So is there a way to get to get the benefits of assigning responsibility for errors without oppressing those guilty of them? There may be, if we stick to some basic principles:
1) Assessing responsibility is not the end of the story. It's the beginning of a process of improvement that ideally includes not just the person who made the error, but also anyone who can help her/him prevent it in the future, like a trainer, copy editor or beta tester (Yup, that's what we needed today!).
2) You cannot judge a person's character by one of his/her actions. A person who makes a mistake is not a screw-up, anymore than a person who drinks a glass of water is the ocean.
3) The person who bore the brunt of the consequences of a mistake may not be ideal for helping the person responsible recover. AA step 9 is to make amends to the people you've wronged, but you don't usually ask those people to be your sponsor. A disinterested third-party often brings a more solution-oriented perspective.
What did you see today?
8/14/2009
8/04/2009
I saw a TV show about politics
Context
I bought the entire run of The West Wing on DVD recently. Tonight I watched an episode called "Five Votes Down," which was about the West Wing staffers' attempts to get a gun control law passed by Congress.
Commentary
I love The West Wing, so now that I have this set you may be hearing me comment on it a lot!
I'm concerned about gun control. I'm also concerned about health care, the various wars taking place around the globe, and the environment. But after watching the beginning of this episode, which contains the great line "There are two things in the world you never want to let people see how you make 'em - laws and sausages," I've decided to become a one-issue voter. At least for now.
The issue is decency. And I don't mean the "politicians have to adhere to a strict moral code that I can't uphold myself" variety. I mean treating people decently. Being respectful of people you disagree with. Agreeing with people because you believe what they're saying, not because of some potential personal gain in the future. Seeing a person who's been brought low and helping them, even if you warned them in advance that this was where their actions would lead. Not indulging the urge to tear down those who have some advantage over you because you're jealous of their good fortune. Decency.
It may just be that I think our tangible problems are intractable, so I've decided to concentrate on something more ephemeral, but I hope not. I think what's going on here is that I no longer believe we can solve any problems by treating our opponents badly. I'm a pacifist because I believe violence doesn't solve anything, and over time I've learned that violence can take a lot of subtle forms, like contempt and close-mindedness and fearmongering.
So when it comes time to vote I'm looking for problem-solvers, not naysayers and "I told you so"ers. I don't mind if you hold a strong opinion; I hold plenty of them myself. I'm just no longer willing to believe that my opinion or yours is the only one decent people can hold.
What did you see today?
I bought the entire run of The West Wing on DVD recently. Tonight I watched an episode called "Five Votes Down," which was about the West Wing staffers' attempts to get a gun control law passed by Congress.
Commentary
I love The West Wing, so now that I have this set you may be hearing me comment on it a lot!
I'm concerned about gun control. I'm also concerned about health care, the various wars taking place around the globe, and the environment. But after watching the beginning of this episode, which contains the great line "There are two things in the world you never want to let people see how you make 'em - laws and sausages," I've decided to become a one-issue voter. At least for now.
The issue is decency. And I don't mean the "politicians have to adhere to a strict moral code that I can't uphold myself" variety. I mean treating people decently. Being respectful of people you disagree with. Agreeing with people because you believe what they're saying, not because of some potential personal gain in the future. Seeing a person who's been brought low and helping them, even if you warned them in advance that this was where their actions would lead. Not indulging the urge to tear down those who have some advantage over you because you're jealous of their good fortune. Decency.
It may just be that I think our tangible problems are intractable, so I've decided to concentrate on something more ephemeral, but I hope not. I think what's going on here is that I no longer believe we can solve any problems by treating our opponents badly. I'm a pacifist because I believe violence doesn't solve anything, and over time I've learned that violence can take a lot of subtle forms, like contempt and close-mindedness and fearmongering.
So when it comes time to vote I'm looking for problem-solvers, not naysayers and "I told you so"ers. I don't mind if you hold a strong opinion; I hold plenty of them myself. I'm just no longer willing to believe that my opinion or yours is the only one decent people can hold.
What did you see today?
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