9/19/2010

I saw a printing error

Context
I was reading this article in the hard copy Shreveport Times today. The print version of the article ended with 'An analysis of the charity's reports to the IRS show contributions have steadily increased over the last three years, reaching nearly $1.2 billion in fiscal year 2009, the most recent for"

Commentary
It appears that the Times didn't allow enough column space for this article, because the version I've linked to not only completes the sentence referenced above, it also contains two more full paragraphs! I remarked to my husband that making a calculation like that should be part of Printing 101. He said the problem was probably that decisions about spacing were left to the printing software. As an information technology worker I said, "Yup, that would be a problem all right."

The information technology department at Shreve Memorial Library is called "Automation." This is a holdover from the time when our main purpose as an organizational unit was converting our card catalog and manual circulation system (Are you old enough to remember when someone had to match a card from a book to a card with your name and put them in a file box together?) to automated objects.

This is an example, and I think a positive one, of how computer systems promote efficiency. However, because of instances like I saw today, I don't think it's a good idea to let computers replace people. When we do, we risk making significant sacrifices, because computers lack judgment and an understanding of nuance.

It seems to me that this was something automobile manufacturers and others learned in the 1980s, when they emphasized that a person could stop an automated assembly line if they saw something wrong. What was interesting about this movement is that it led not only to improved product, but also improved worker morale.

It's not surprising that as creatures with imaginative and subtle brains, we prefer to do work that uses them, not just perform the same tasks over and over again like cogs in a machine. But as consumers we often favor cheap, easy-to-find, or faddish items over high-quality ones. So we make it hard for human labor to be both successful and fulfilling, which I think is a shame.

What did you see today?