I saw the consequences of an oft-repeated mistake

Context
I have a variety of job duties at Shreve Memorial Library, which is not unusual for my profession. One of these is administrating our integrated library system. Another is training staff members on how to use it. Today I was informed that someone made a mistake on the system last Wednesday. The person who notified me stated in her e-mail that “everyone claims innocence,” but further pressing revealed that it was probably a third party who has made this error many times before. It’s possible that the only reason I was told about it was because the mistake in question requires my intervention before anyone at that particular branch can perform the same task. The fix took about 30 seconds, but because I’ve been on vacation, what should be a daily task at that branch has been left undone for five days. It took considerably longer than 30 seconds to compose an e-mail expressing my ire at this ongoing situation to the mistake-maker’s supervisor (a fourth party!).

Commentary
One of the ladies who attends my Quaker meeting thinks Jesus can’t have been perfect because He got mad at people. I disagree. I definitely think there’s such thing as righteous anger and that mine usually fits the criteria ;-).

Anyway, I hope my e-mail to the supervisor expressed the reason for my anger adequately. It’s a little irritating that the same mistake keeps being made over and over again, but what really burns my butt is not being told about it by the responsible party. Politically, I didn’t feel like I could confront the mistake-maker directly, so I was left to speculate on the reasons why she didn’t tell me about the problem herself. I came up with three:

1) She doesn’t think it’s a big enough problem to bother mentioning. As you can tell by this entry, she’s wrong. It’s a sufficient inconvenience to enough people to require immediate action.

2) She figures I’ll find out eventually from someone. Why should she lay herself on the line? I did find out about this eventually from someone, so she was right about that. On the other hand, she’s still smack in the middle of the situation, not because I want to blame someone, but because of necessity any solution to the problem will involve her.

3) She feels like she’s made this mistake so many times that we’ve used up every possible preventative. She’s wrong about that as well. I’m a professional trainer; I’ve always got another educational trick up my sleeve.

So this whole episode got me thinking about confession. Essentially, what I’m wanting from my coworker is what God wants from us: He wants us to admit that we’ve done wrong. Christians (well, everybody actually, but I know the Christian experience better than any other) have many reasons for not wanting to confess our sins to God. Or at least, three:

1) We don’t think the sin is big enough that we need to confess it. What’s a little lust in your heart as compared to bombing innocent children? The problem is, the sinner almost never has any idea of the magnitude of her sin or the effect it’s going to have on other people. We are all too inclined to let ourselves slide for actions we would find unacceptable in other people. Better to let an outside judge take a look at that error for us, I think.

2) God knows that we sin; it seems pointless to discuss it with Him. People use a similar reason for not offering prayers of petition: God knows what I need. Of course He does! In my experience, prayer of all types is not for the purpose of getting God’s attention. It’s to focus ours. In the case of confession, any twelve-step program will tell you that the first step to solving a problem is admitting you have one.

3) We feel like it’s hopeless. We’ve been down the same path so many times before and nothing ever changes. Really? Nothing? In my experience, it’s never actually the same situation twice. Maybe this time I realize a split-second earlier that I’m doing wrong. Maybe this person calls me on it instead of suffering in silence like the last 29 have done. I’m not saying the changes are always pleasant or even appear positive. I am saying that if Lynn the trainer always has a trick up her sleeve, imagine what God must have in that big old white robe or whatever He wears?

What did you see today?