7/06/2009

I heard a co-worker describe a work situation

Context
As part of a meeting at the library today, one of my co-workers was talking about the flow of items from Acquisitions to Cataloging. Shreve Memorial's website doesn't have pages for these two departments, but if they did, they'd probably look something like this and this. My co-worker's description of the situation was so self-effacing ("It's perfectly all right if we do it this way,") that we had trouble figuring out her preference. Once we did, we immediately put what she wanted into effect.

Commentary
I have resolved that if anyone ever asks me to lead a meeting, I'm going to put two signs up in plain sight, one saying, "We're seeking the best solution, not a perfect solution," and one saying, "Make sure you're answering the question that was asked." I've now decided to add a third: "Don't start your negotiation with what you'll settle for." I think this one, unlike the other two, might be controversial so I've already worked out some responses to potential objections:

Potential objection #1 - "It's nice to be flexible when you're negotiating, so I should show I am from the very beginning." I certainly agree with the first part of this statement and maybe the second as well, but I also think that negotiation is intended as a reconciliation of of different viewpoints. If you start off embracing all viewpoints, it's not a negotiation, it's a summation. On the other hand, if you state clearly what you want from the get-go you may find, as we did in my co-worker's case, that no negotiation is needed at all. Even if it is, the process can go forward with the concrete goal of truly satisfying as many needs as possible, which is kind of difficult when someone says, "I'll be happy with anything."

Potential objection #2 - "I'm saving effort by stating what's good enough at the start." This is certainly true, but you may end up looking either lazy ("It's too hard to go through the process of working things out.") or possessed of a martyr complex ("Nobody's going to do what I want so I'll just sacrifice. Again.). There's a fine line between the laudable goal of making a negotiation more efficient and contemptible one of circumventing it. I think it's easier to stay on the right side of the line if all parties make decisions about acceptable process instead of one person taking the burden on all by herself.

What did you see today?

2 comments:

B. White said...

What I saw? - Mutual results.

Lynn Schlatter said...

Ms. White is, in fact, the coworker in question, so I'm glad to get her perspective on the situation.