I heard about an exclusive service

Context
I’m attending a class just prior to the COSUGI conference this week. It’s the same conference as this post and this one, and even this one referred to, but they’ve changed the name of it to accommodate a merger of two vendors. This year’s conference is at Disney’s Coronado Springs Resort, where it's hard to get off the grounds of the resort itself on foot. If you want to go to Disney attractions the resort provides a free bus, but all of us in the class have found it difficult/expensive to go anywhere non-Disney related. Today I went exploring and found a Lynx stop in the “cast member” (that’s what Disney calls staff) parking lot. When I went to the concierge desk to ask for a route map for Lynx, they told me that stop is for cast members only.

Commentary
I try to stick to "just the facts" in the Context section, so now I'm going to add some emotion.

1) I mentioned that we were finding it difficult to travel to non-Disney destinations. I didn't mention that we've been here for five days and we're desperate to get off the reservation!

2) The people at the concierge desk were genuinely perplexed by my desire to ride a public bus. I, in turn, was astonished that Disney asserts enough power in Orlando that they can reserve a bus stop (probably several bus stops) for their employees only.

I'm also a little curious about what would happen if I attempted to board a bus at the "cast members only" stop. Disney prides itself on customer service, after all. On the other hand, and I mean this as a compliment, cast members at this resort have proven remarkably gifted at saying "no" while still smiling brightly. I'm still annoyed by the exclusivity of the service, though, and not just because I'm being thwarted in my plans.

I think it's also because of the message the hotel seems to be sending. One of the reasons my classmates and I want to go someplace "normal" is that Walt Disney World is unrelentingly entertainment-oriented. This is, of course, not surprising, but it can be a little wearying. Even my incredibly nice husband is concerned that he may go off on the next phone operator who wishes him a "magical evening."

This attitude may be particularly grating for me because when I go to a work conference I go to, um, work, not play. (OK, I blog, but sometimes that feels like work!) I'm not trying to sound goody-goody; I'm just a person who does not generally mix business with pleasure. I don't go to theme parks when I supposed to be attending a conference and I don't usually check e-mail when I'm on vacation.

What's interesting is I think the administration at Disney understands this work/play separation very well. That's why the public bus stop, where mundane things like commuting to and fro a job happen, is hidden a good ways away from the magical guest areas.

What did you hear today